Membership Terms and Conditions

This membership agreement applies to all uses of the service 'SANGACIO OFFICIAL ONLINE STORE' provided by Sangatcho Japan Co., Ltd. (hereinafter referred to as 'our company'), including the help page, as stipulated below, by the members defined herein.

The various provisions attached to the use of each service on our site constitute part of these terms and conditions, and these terms and conditions include everything. (However, for some services that link to other company sites, they are outside the scope of our support, so you should follow the terms and conditions of each linked site.)

Please be aware of changes to the terms and conditions.

1. Our company reserves the right to change the terms and conditions at any time without obtaining the consent of members, and members agree to this.

2. Any changes to the previous clause will be considered as having been accepted by all members once they have been displayed on our site for a period of one month.

Notice to Our Members

Except in cases of changes to these terms and conditions, our company will notify members as necessary when we deem it necessary.

2. It is assumed that the notification in the preceding clause is considered delivered to all members at the moment it is displayed on our website.

About Membership Registration

Membership registration is required to make purchases on this site.
Additionally, membership registration is free.

※To log in, you'll need the email address and password you entered when you registered as a member.

Personal information provided by our members

When using our site, important personal information such as a member's address, phone number, and purchase history will be registered on our online server. We pledge to manage this personal information appropriately and securely. Except when disclosure is required by law, we will not disclose this information.

※There may be cases where the data is aggregated in a way that does not allow for the identification of individuals, such as in charts.

In the event that we do not approve the membership registration from the customer,

When our company receives a membership registration application, we may not approve the registration in certain situations. These include instances where fictitious characters are registered, when a third party other than the individual themselves registers as a member, or when the user has previously been expelled from membership. If we judge these scenarios as inappropriate, we reserve the right not to approve the membership registration.
Even if you are a previously approved member, if it is determined that you fall under any of the aforementioned categories, we will immediately revoke your approval.

It is prohibited to repurpose or use commercially for anything other than personal use.

Members using this site are prohibited from copying or transferring any information posted on this site to elsewhere.

Regarding the content posted

The content and operations of the site provided by our company may be changed or discontinued without notice to members. Furthermore, we make no guarantees whatsoever regarding the information provided by our company.

The service may be temporarily interrupted.

1. Our company may temporarily suspend the use of this site without prior notice to members in the event that any of the following circumstances occur.

• (a) In the event of routine or emergency maintenance of our site's system.
• (b) If the provision of this site becomes impossible due to fire, power outage, etc.
• (c) In case this site becomes unavailable due to natural disasters such as earthquakes, volcanoes, floods, tsunamis, etc.
• (d) In case the provision of this site becomes impossible due to war, civil unrest, rioting, public disturbances, labor disputes, etc.
• (e) In other cases, if, operationally or technically, our company determines that a temporary suspension of this site is necessary.

2. Even if there is a delay or interruption in the provision of our site for reasons other than those mentioned in the previous items, our company will not take any responsibility for any damage suffered by members or other third parties as a result of this.

Prohibited Actions

1. The following actions are prohibited on this site.

• (a) Acts that infringe upon the copyrights or other intellectual property rights of other members, third parties, or our company.
• (b) The act of sending or writing harmful computer programs or similar.
• (c) Actions that disadvantage third parties
• (d) The act of using this site for the purpose of making a profit
• (e) Conduct that goes against public order and morals
• (f) Actions leading to criminal behavior
• (g) Any other actions that violate laws or regulations

2. In the event that a member causes damage to a third party through the use of this site, the said member is responsible for resolving the issue at their own expense to ensure that our company is not inconvenienced or harmed in any way.

3. Our company shall not be liable for any damages incurred by members through the use of this site, and we have no obligation to compensate for any such damages.

4. In the event that a member violates these terms and causes damage to our company, we reserve the right to claim compensation for the damages incurred from said member.

Regarding changes to membership registration information

1. If there are any changes to a member's address, phone number or any other information previously reported to our company, please proceed with the necessary changes to your registration information using the specified method on our website.

2. Even if a member suffers any disadvantage due to the absence of the notification mentioned in the preceding clause, our company will not bear any responsibility whatsoever.
Members who are prohibited from transferring are not permitted to perform actions such as transferring or letting a third party use the rights they possess as members of this site, buying or selling, changing the name, setting up pledges, or other actions that serve as security.

There may be cases where we revoke your membership privileges.

1. If a member falls under any of the following categories, our company may, without any prior notice or demand, expel the member and revoke their membership privileges.

• (a) In the event of making a false declaration upon registration
• (b) In case of tampering with the entered information
• (c) In the event of unauthorized use of registered email address or password
• (d) In the case of obstructing the operation of this site
• (e) In the event that our company's reputation is significantly tarnished.
• (f) In the event that a member is under guardianship and has not received the consent of the guardian or equivalent.
• (g) If a member significantly delays the payment for the product or similar charges.
• (h) In cases where a member has changes in their registration information but fails to go through the necessary amendment procedures, resulting in an inability to establish contact.
• (i) In the event of a breach of any of these terms and conditions
• (e) In any other cases where we deem it inappropriate for someone to be a member.

2. If our company suffers damage due to a member falling under any of the items in the preceding paragraph, regardless of whether or not the member is expelled from the site, our company reserves the right to seek compensation for the damages incurred.

In case you wish to cancel your membership

If a member wishes to cancel their membership, please proceed with the cancellation by following the necessary steps from the "Cancellation Procedure" section in the My Page of our website.

There may be changes, interruptions, or stoppages in the service.

1. Our company reserves the right to modify, interrupt, or halt all services on our site without notice to members.

2. Our company assumes no responsibility whatsoever for any disadvantage or damage suffered by members or third parties due to changes, interruptions, or stoppages of services on our site.

Regarding responsibilities outside of the scope of the service content

Our company assumes no responsibility whatsoever for transaction contracts and their fulfillment, excluding the sale of food and related products and services that we operate on our site. We do not assume any responsibility for the provision, alteration of services beyond the above-mentioned services, or any damage or disadvantage to members and third parties arising from various services.

Regarding responses and communication related to the acceptance and dispatch of orders.

When a registered member places an order on our site, we will send a confirmation email to the member to acknowledge that we have received and confirmed their order.

2. Please be aware that there may be circumstances where we are suddenly unable to procure the product you have ordered. In such cases, we will do our best to arrange for a replacement product.

3. When we ship out the product, we will notify you of the shipment by sending a shipping confirmation email.

Regarding the formation of a contract

The sales contract is established when the order confirmation email is sent from our company.

Compliance with credit card payment and bank transfer payment regulations, among others.

Members should use the payment methods specified by our company, such as credit card payments and bank transfers, for the use of services on this site.

Reception of inquiries

For inquiries regarding product sales on our site, please refer to the contact information below.
Sangatcho Japan Co., Ltd.
This text does not require translation as it is an email address: sg.contact@sangacio.com
Weekdays: 10:00 - 17:00 / Weekends and Holidays: Closed

Regarding governing law and jurisdiction

All agreements related to the use of our member services are governed by Japanese law, our company's terms and conditions, as well as the terms and conditions of each individual service provider.
Additionally, in the event that a dispute or litigation arises between a member and our company, the district court located at our company's headquarters shall have exclusive jurisdiction as the court of first instance.

Please be careful with the management of your registered email address and password!

1. Members are entirely responsible for the use and management of their registered email addresses and passwords.

2. Our company will not be held responsible for any damage caused to a member as a result of their registered email address and password being used by a third party, regardless of whether it was due to the member's intentional or negligent actions. In the event that a member forgets their registered email address or password, they must immediately notify our company and follow our instructions. Furthermore, any use of this website made through the said registered email address and password will be considered as made by the respective member.

Regarding temporary suspension of membership by our company, among other measures

1. If our company deems it necessary in an emergency, we may temporarily suspend the membership without the member's consent, and the member agrees to this in advance.

2. Even if a member suffers any loss due to being unable to use our site as a result of the measures we took as stated in the previous clause, our company will not assume any responsibility.

Maintaining communication equipment and the like is each individual's responsibility.

Members are required to prepare, at their own expense and responsibility, all necessary communication equipment, communication lines, software, and other devices accompanying these for using this site. Furthermore, members should maintain their devices in good condition so as not to hinder the services of this site. Our company will not be responsible for any failure for members to receive our services due to communication line errors or anomalies in the computers or other devices used by the members.

Purpose of Use of Personal Information

1. Purpose of Use
On our website, personal information of those who register as members, including 'name, phonetic name, date of birth, gender, email address, physical address, phone number, and place of birth (hereinafter referred to as "personal information")' is collected with the purpose of responding to inquiries, communication, distribution of email newsletters, providing information from our site, and delivering purchased products.

Handling of Personal Information
On our site, we responsibly and strictly manage the personal information we collect, ensuring proper disposal and deletion, and we do not disclose any information to third parties.

Please refer to the privacy protection section for our website's personal data protection policy.