Q&A

QHow do I choose the right size?

AWe recommend selecting your usual size. However, depending on the model, some customers may prefer a slightly smaller size for a better fit. Please refer to the product description for details.

QCan I exchange for a different size?

ADue to the limited nature of our products, size exchanges are generally not available. Please contact us first, and we will check availability if possible.

QHow long does shipping take?

AShipping times vary depending on the destination country. Generally, delivery takes approximately 3–10 business days after shipment.

QWill I need to pay import duties, taxes, or customs fees?

AImport duties, taxes, and customs fees are not included in the product price or shipping fee. These charges may be applied once your order arrives in your country and are the responsibility of the customer. As regulations vary by country, we recommend checking with your local customs office for more information.

QCan I cancel or change my order after placing it?

AOnce an order has been placed, cancellations or changes are generally not accepted. Please contact us as soon as possible if you have any concerns.

QCan I pay in installments with a credit card?

AInstallment payments may be available depending on your credit card provider and country. Please note that some cards (such as AMEX and Diners Club) only support one-time payment.

QI want to change my payment method.

AAs changes cannot be made after completing your purchase, please contact us through the “Inquiry” section on our web store.

QI want to apply a coupon after completing my purchase.

APlease note that coupons cannot be applied after the purchase process has been completed.

QWhere are the shoes made?

ACountry of production: Thailand.
Our products are handmade at our directly managed workshop, “SANGACIO INTERNATIONAL.”

In Japan, the shoe manufacturing process—such as gluing, sole production, sewing, and inspection—is typically divided across multiple factories. To maintain full control over quality, we established our own workshop in Thailand, a hub in Southeast Asia where global sneaker manufacturing equipment and expertise are concentrated.

By managing the entire process in-house between Japan and Thailand—from planning and manufacturing to quality control, import/export, and sales—we are able to provide products of exceptionally high quality.

QCould you please provide instructions on how to care for these shoes?

AFor brushed materials, use a shoe brush. For coated surfaces, wipe with a damp cloth. You may also use commercial shoe cleaners if needed.

QIs it okay to use waterproof spray on these shoes?

AYes, you can. Please use a colorless, transparent spray.